Trusted Managed IT Services & Support 

Cover the full spectrum of global business IT support services to help you thrive in the digital age. 

We will work with you as an extension of your team to ensure you can improve productivity and to adapt today's market dynamics 

World Class Administrator

  • Utilise the existing expertise of our Hadoop Administration Team

  • Our team is experienced in analysing all developments and high-quality decision making

  • We focus on Hadoop Administration so you can focus on your core competencies and apply Hadoop to your business

Transparency

  • Receive weekly and monthly reports on your cluster’s activities with real-time reports available as required

  • Full-time cost awareness with SLAs and easily understandable pricing

  • Continual Service Improvement process that involves monthly and quarterly meetings ensuring continued development between your Hadoop Cluster and business.

Delivering Results

  • We work to ensure that your Hadoop cluster delivers data and results that you want for your business

  • Strategic Objectives are agreed at the start of a project so you can measure the progress of your cluster

  • Monitor Administration costs so that you can focus your budget on applying Hadoop in your business

We've been delivering expert IT services, support and consultancy to businesses of all sizes since 2009

400

Big Data Implementations

12

Years of Big Data Experience

40K+

Implementation hours 

What does Managed Services cover at Blemetrix?

 

Running into capacity or capability limits within your data platform has a nasty tendency to block true progress. To help eliminate this roadblock, we created our Managed Services offering to keep your cluster performing fully, while you focus on developing applications and IP to grow your business. The service is made up of two distinct activities:  

Proactive Engagement 

What does Managed Services cover at Blemetrix?

Running into capacity or capability limits within your data platform has a nasty tendency to block true progress. To help eliminate this roadblock, we created our Managed Services offering - remotely manage and operate your clusters on your behalf. The service is made up of two distinct activities:  

Proactive Engagement 

Continuous remote monitoring of your critical business systems. Our managed services will provide clear visibility of your IT systems performance, issues and potential risks.

Service Desk 

Bluemetrix 24/7 support maximise service efficiency, ensuring overall client satisfaction and the successful execution of services. 

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Fully Managed Services Offering

Proactive Engagement 

  • Monitor the cluster for incidents and performance which shall include the following actions:​

    • Attend and resolve the incidence and performance issues

    • Escalate with vendors the issues that need their support

    • Ensure all services are running & operational

    • Validate High Availability

    • Check error logs, memory and disk usage, etc.

    • File directory & validation

  • Ensure cluster is secure and compliant with existing policies

  • Track, recommend and apply configuration changes

  • Track, recommend and apply critical security patches

  • Perform minor upgrades considering downtime window is acceptable

  • Perform node commission and decommission

  • Safely plan cluster maintenance window

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Image by Annie Spratt
Fully Managed Services Offering

Service Desk​

  • On-call support to deal with the following incidents:

    • Perform Root Cause Analysis of incidents and problems

    • Resolve contention issues between queries and workloads

    • Evaluate the impact of changes

    • Perform tuning of services

  • Perform major version upgrades on cluster

  • Perform rolling upgrades

  • Deployment of new Hadoop services

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Why Choose Bluemetrix?

Hadoop Experience

We have a highly skilled multi-disciplinary team who have been working with Hadoop since 2009

Operational Excellence

We have been providing our clients with data services since 2002 and have a track record of excellence in this area

Continous improvement

We can ensure that your cluster is dynamic and constantly evolving so that you can incorporate the most recent developments to drive your business growth

We work with all the major Hadoop distribution on all different types of environments

Get the answers to frequently asked questions concerning your firm

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From conception to completion, take the next step with Bluemetrix